SOC NIGHT SHIFT / A DIRECT LINE
Need a hand
at the night desk?
Questions about the game, a technical issue, or your privacy? Contact the developer directly.
Include your device model, operating system, app version, and what happened. A screenshot can help. Please leave out passwords and confidential information.
BEFORE YOU WRITE
A few useful answers.
Does the game need an internet connection?
No. Gameplay, story content, and saves work locally. Opening a website, contacting support, downloading the app, or installing updates uses services outside the offline game.
Can you restore my progress?
We cannot retrieve your save: it is stored on your device, and there is no developer-operated cloud save service. Avoid clearing app storage or deleting the app if you want to keep your progress.
How do I delete my data?
Use an in-game reset for the named campaign’s progress. To erase all local app storage, clear app data in Android’s system settings or delete the app on iOS. Remove exported files and device backups separately. See the retention and deletion policy for details.
Is this a real cybersecurity tool?
No. SOC Night Shift is a fictional puzzle and narrative game. It does not scan devices, monitor traffic, or provide security protection.
Where do I ask about a payment or refund?
Use the purchase history and support options in the store where you obtained the app. Apple and Google manage their respective transactions and refund processes.
How do I report a bug?
Email us with the screen or chapter, steps to reproduce the issue, expected behavior, and what happened instead. Do not delete the app as a first troubleshooting step if you want to preserve local progress.